Help
Contact us
Last updated: 7 October 2026
Questions about making a mosaic, a problem with a download, or a refund request: we're happy to help. We reply within 2 working days.
Support hours
Monday to Saturday, 10 am to 6 pm IST
Emails sent outside these hours are answered on the next working day.
Seller
The owner of PhotoPulse
An individual running PhotoPulse (not a registered company).
Writing about a payment?
Please include your payment ID. It starts with pay_ and is in the payment confirmation email or SMS you received. Tell us the date you paid and what went wrong; a screenshot of any error message helps too.
For refunds, see our Refund and cancellation policy.
Grievance Officer
If you have a complaint about PhotoPulse, a payment, or how your information is handled, you can contact our Grievance Officer. This is in line with the Consumer Protection (E-Commerce) Rules, 2020, the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.
We acknowledge every complaint within 48 hours and resolve it within one month of receiving it.